Operating contract
One defined trigger, scope, terminal state, and accountable owner.
We don't sell automation. We deploy operational agents.
One agent, one operating lane, one measurable outcome. We run the bounded work, carry the operating context forward, and stop where human judgment belongs.
Instagram DM is the current contact lane.
Continuity is usually the failure.
Work begins in one inbox, moves through another tool, then disappears in a handoff. The missing piece is not a vague automation layer. It is an operator that can retain the lane's relevant context, prepare the next state, and leave judgment visible to the person who owns it.
SIMULATED LANE · REAL OPERATING MODEL
ObserveRead the trigger and the permitted record.
AssembleBuild the working context from known evidence.
DraftPrepare the next action or handoff.
HoldAt Hold, human approval decides what may proceed.
RecordWrite the observable disposition for the next pass.
A deployment is a unit of responsibility.
It is not a feature bundle. Before an agent operates, its job and limits are explicit.
Context
The minimum durable record needed to continue the lane without re-explaining it.
Permissions
Specific authority to read, classify, draft, queue, or separately execute.
Evidence
A visible disposition that shows where the work went and why.
Example lanes, not claims.
These are job-shaped examples of the model. They are not client deployments or claims about live operating lanes.
Lead disposition
- Trigger
- A new inquiry arrives.
- Agent-owned work
- Assemble the stated need, classify the inquiry, and draft a disposition.
- Human-owned judgment
- Approve qualification, exception handling, or any outbound commitment.
- Observable disposition
- Qualified, declined, held, or assigned with a next owner.
Check-in triage
- Trigger
- A scheduled check-in is received.
- Agent-owned work
- Assemble prior context and prepare a bounded summary.
- Human-owned judgment
- Interpret the check-in and decide the response.
- Observable disposition
- Reviewed, held for follow-up, or routed to a named owner.
Content production handoff
- Trigger
- A source clip or approved brief enters production.
- Agent-owned work
- Prepare the handoff record and identify missing inputs.
- Human-owned judgment
- Approve the creative direction and final release.
- Observable disposition
- Ready, blocked, revised, or released to the next owner.
Intake-to-scope
- Trigger
- A prospective operating problem is described.
- Agent-owned work
- Structure the request into trigger, boundary, evidence, and outcome.
- Human-owned judgment
- Decide whether the work is safe and worth scoping.
- Observable disposition
- Scope-ready, held for evidence, or declined.
The boundary is part of the product.
An agent may read, classify, draft, queue, execute, or stop only inside an explicit operating contract. Execution is separately permissioned; it is never implied by a draft.
ReadClassifyDraftQueueExecute*Stop
* Execution requires separate permission. Human judgment remains at the hold.
Map one lane before you contact us.
Nothing is submitted or stored. This tool only creates a short brief on your device for you to copy into Instagram DM.
Local only. Do not include passwords, API keys, private records, or other secrets.
OPERATE brief template
OPERATE Repeated workflow: Continuity break: Observable outcome: No secrets included.
Copy this template manually, then open Instagram DM.